John Bourgeois, MMHC, BSN, RN, OCN, CCRP, NEA-BC, Senior Manager, Clinical Services and Operations, Winship Cancer Institute at Emory Health Care, spoke with Cancer Nursing Today live at the 48th Annual ONS Congress in San Antonio, Texas, about his Best of Oral Abstracts: Leadership/Management/Education presentation, “Workflow Improvements Show Increased Patient and Nurse Satisfaction in a Hybrid Clinical Trial Unit.” He discusses the changes his team implemented as well as the Press Ganey improvements that came as a result.